Plumbing repairs.Find your problem.
Pick the problem that matches what you can see. Each guide covers the signs, what is safe to do straight away, the likely causes and how we would assess the repair.
Leaks & pipework
Water where it should not be: visible leaks, burst pipes and leaks you cannot see yet.
Burst or leaking pipe
Water spraying, pouring or dripping from a pipe or joint. What to shut off first and how to limit the damage.
Read the guide Check soonHidden water leak
Damp patches, a stain that keeps growing or a meter that never stops. How to check before anything gets opened up.
Read the guideTaps & toilets
Drips, toilets that run on, will not flush or are blocked.
Dripping tap
A tap that drips from the spout, leaks round the handle or wets the cupboard below.
Read the guide Fix soonToilet keeps running
Water trickling into the pan, a cistern that keeps refilling or an overflow pipe dripping outside.
Read the guide Fix soonToilet not flushing
The button or handle does nothing, the flush is weak or the cistern does not refill.
Read the guide Urgent if it is your only toiletBlocked toilet
Water rising in the pan or draining slowly. What to do first, and how to tell if it is the drain.
Read the guideWater flow & waste pipes
Weak flow at the taps and leaks from the pipes that take water away.
Getting it repaired
What happens when you contact us.
Water escaping now? Turn off the stop tap first. It is usually under the kitchen sink and closes clockwise. Then call. For anything else, a message with photos is a good place to start.
Looking for something not listed? Heating and hot water faults are covered on our heating page.
- Tell us the problem, your postcode and, if you can, send photos or a short video.
- We confirm availability and explain any call-out or diagnostic charge before you book.
- Once the fault is assessed, we explain the repair and its cost. Extra work needs your agreement first.